Welcome to the PSF Customer Playbook !
At Pure Silk Fabrics, our mission is to provide the formalwear industry with exceptional rental and retail garments that combine outstanding quality, dependable availability, and unmatched value. As a proud family-owned, fourth-generation business, we believe nothing matters more than delivering a high-quality garment at a fair price while building lasting partnerships with every customer we serve.
Our family of brands is designed to meet every customer's needs:
- Ted Stanford – Timeless suits, tuxedos, shirts, and essential formalwear for today's modern customer.
- TS – Premium performance tailoring with innovative fabrics and elevated craftsmanship.
- Ted Social – Fashion-forward statement pieces and accessories that keep retailers ahead of trends.
We understand that success extends far beyond the products you purchase. That's why we are committed to providing marketing support unlike any other supplier in the industry. From professional photography and social media content to printed materials, in-store resources, and business development tools, we are invested in helping our customers grow.
With one of the industry's deepest inventories and a relentless commitment to service, we strive to be the partner our customers can depend on every day. Whether you're renting or selling formalwear, our mission remains the same: deliver exceptional products, exceptional support, and exceptional value—because your success is our success.
Continue scrolling to see the playbook, view the playbook as a magazine (left), or download the playbook as a PDF.
Meet Our Team
Mark Lederman
Renata Galterio
Peter Alemán
Clayton Ladsten
Dennis Senst
PSF Customer Service Hours
Monday-Friday, 9AM - 6PM EST
Head of Customer Service: Haleigh, ext. 824, haleigh@puresilkfabrics.com
Email Orders
Email orders received by 12:00 PM EST are typically processed the same business day.
While most orders are processed promptly, please allow up to 48 hours during periods of high order volume or peak business times.
Order Portal
For access to the Order Portal, email craig@puresilkfabrics.com or contact your sales representative.
Portal orders are processed by customer service and can take up to 48 hours to complete.
Contact Kaitlen at ext. 827 for questions about a placed portal order.
Rush & Same-Day Orders
For the fastest service, rush and same-day orders should always be placed by phone.
If you choose to submit a rush order by email or through the PSF Portal, please follow up with a phone call to Customer Service. This helps us:
- Confirm your order has been received and is being processed.
- Address any inventory or system issues immediately.
- Ensure your shipment meets your requested in-house date whenever possible.
A quick follow-up call helps us provide the fastest and most accurate service for your time-sensitive orders.
Start Ship Date & Estimated End Ship Date
If you do not want your order shipped before a specific date, please provide a Start Ship Date when placing your order. We will hold your order until that date before processing and shipping.
If your order contains backordered merchandise, we will provide an estimated End Ship Date based on the expected availability of the remaining items.
If you require all merchandise by a specific deadline, please provide a firm End Ship Date when placing your order. This allows our team to review availability, discuss any potential issues, and recommend the best shipping options to meet your needs.
Helpful Ordering Tips
To help us process your orders quickly and accurately, please keep the following in mind:
- Knowing your account number helps speed order processing.
- Knowing the style number and color is helpful but not required. Product information is available in our price list or at www.puresilkfabrics.com.
- Our standard same-day shipping cutoff is 1:00 PM EST, although this may vary based on daily workflow.
- You may choose to receive your invoice inside your shipment or by email. Only one delivery method may be selected.
- When placing an order, choose whether you would like us to:
- Ship Complete (hold the order until all items are available), or
- Ship & Backorder (ship available items immediately and send the remaining items when they become available).
- Electronic and printed PDF price lists are available upon request to help you locate style numbers and product information.
- When possible, please indicate how you would like backordered items handled—ship immediately as they become available or hold until the order is complete.
- Voicemail - please leave your name, account name, phone number, and a brief message. If you do not receive a return call within 24 hours, please call us again to confirm that your message was received.
Shipping
Our default courier is FedEx. If you have a negotiated rate with FedEx or UPS, we can use your account.
To help us provide the best shipping service, please identify the appropriate contact person(s) for your account. Please provide the name, phone number, and email address of the person we should contact regarding questions about orders, shipping, or back orders.
- Primary Emergency Contact (call and/or text number)
- Backup Emergency Contact (if the primary contact is unavailable)
Having current emergency contact information allows us to resolve time-sensitive issues quickly and avoid unnecessary shipping delays.
Tracking Information
Tracking numbers are not automatically emailed when a shipment is processed. If you would like to receive tracking notifications by email, our Customer Service Team can set this up for your account. Simply provide the email address where you would like tracking information sent.
Note: Tracking numbers are provided in the portal for all orders. Email orders@puresilkfabrics.com to add your shipper account number.
Express Shipment is available at the customer's expense.
Portal Orders
If your company has multiple users placing portal orders, we recommend including the name of the person who submitted the order in the order comments. This helps our Customer Service Team contact the correct individual if questions arise during order processing.
If there is a specific contact person for all portal orders, please let us know so we can note it on your account.
We offer shipping frequency options.
- Immediately as you place an order.
- To help reduce freight costs, you may choose to group smaller orders and have them shipped on specific day(s) of the week.
PSF ships from distribution centers in NJ & IA. When ordering between our two warehouses, we offer shipment consolidation, which can reduce freight costs. This option requires 10 business days. Our customer service team can help you determine the best shipping option.
Return Policy
A 15% restocking fee applies to voluntarily returned merchandise. Return Authorization via Customer Service is required before merchandise is returned. Contact your Sales Representative with quality or product concerns.
Resources
Sales Team Visit
We have a great team visiting clients from most states. If you’d like an in person visit, please contact your sales rep for more information. Contact For More Info: Sales Rep
Binders, Swatches, and Sample Fabrics
Our 2-Binder Set includes photos, swatches, and product details for our in-stock products including Suits, Tuxedos, Fashion Coats, Pants, Shirts, and Accessories - a great resource for your customers and employees alike! View the digital version of the binders.
Contact your Sales Representative to request a physical Binder Set.
Our clothing and accessory collections are available in a 5x5 swatch samples on rings.
For a sample pack contact your Sales Representative or support@puresilkfabrics.com.
Digital Media & Customer Support
With photography, swatch scans, videos, and more, our media content is the best and most expansive in the business. our Media Library is only available for our customers. Contact Customer Service or Nathan Dains for the password to access and download media.
Website and Digital Media questions:
Nathan Dains - ext. 804 - nathan@puresilkfabrics.com
Measurement & Conversion Charts and video tutorials are available. New training and support videos are continually being developed. If you have a specific need:
Questions regarding Product, Training, Measurements, etc.:
Craig Burch - ext. 801 - craig@puresilkfabrics.com
Issue Resolution
Customer Service Hotline
Time sensitive contact for order related issues:
Haleigh - ext.824 -Â haleigh@puresilkfabrics.com
Portal orders:
Kaitlen - ext. 827 - kaitlen@puresilkfabrics.com
Lost Shipment/Tracking:
Contact Customer Service
Incorrect Shipment
Contact Customer Service or Sales Representative